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Questions about an order, a download, sizing or licensing? We're here.

Customer Support

Before you write — quick answers

  • Digital orders: download links are delivered instantly after payment — on the order confirmation page and by email. Vault collections purchased via our Payhip partner store are delivered by email from Payhip. Check spam first — then email us and we'll re-send your files.
  • Physical orders: apparel and framed art are made to order by our print partners — production typically takes 2–7 business days before shipping. You'll receive tracking by email.
  • Returns & refunds: see our Refund Policy. EU customers have a 14-day right of withdrawal on physical products.
  • Licensing digital products: personal and own-content use is included; reselling or redistributing files is not permitted. Details on each product page.

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